Stock and seller descriptions
We cannot guarantee a seller's stock, price, description, warranty, or return policy. If something changes before you approve the quote, we tell you.
How it works
From your link
to your doorstep.
Six stages, one clear next step at a time. Here is what we need from you, what we do, and what you will see before you approve anything.
The full process
Six stages, no mystery.
Each stage shows what you do, what we do, and what you'll see. If something needs your input, we pause and ask—we don't guess.
Tell us your wish
Send a link, a photo, or a few details. No account needed.
What you do
- Share a product link, screenshots, or a description.
- Add quantity, size, colour, budget, and destination.
- Tell us anything that would make you say no.
What we do
- Read the request personally and check whether we can source it.
- Ask follow-up questions if something is unclear.
- Confirm the destination and any shipping limits.
What you'll see
A reply from a person, usually with questions or a clear next step. No payment yet.
If we cannot source the item, we say so and suggest alternatives where we can.
We build your quote
An itemized quote in plain language—not one all-in number.
What you do
- Review the item, quantity, and specifications.
- Check the destination, currency, and what is included.
- Ask about any line that does not make sense.
What we do
- Confirm availability and the seller's current price where we can.
- Show item price, China local delivery, international shipping, and applicable duties or taxes.
- State what is included, what is estimated, and when the quote expires.
What you'll see
A quote with each line explained, plus the currency and expiry date.
A quote is an estimate until the final item, weight, and destination are confirmed.
Approve your quote
You review the itemized quote and approve it before any charge.
What you do
- Review the item, specifications, and total.
- Approve the quote and pay through the payment method shown at checkout.
- Ask us to revise anything that does not look right.
What we do
- Handle the purchase with the seller.
- Send a receipt and update the request status.
- Tell you if anything changes before you approve the quote.
What you'll see
A payment confirmation and a request page that shows what happens next.
Nothing is charged before you approve the quote.
We check your items
The checks you chose—documented, not guessed.
What you do
- Tell us what to check when you send your request.
- Tell us the measurements or angles you need.
- Reply when we send photos or a question.
What we do
- Confirm arrival, quantity, colour, size, style, and visible condition.
- Take photos from the angles you asked for.
- Pause and ask before acting on a difference.
What you'll see
Photos and notes from the check, plus a clear question if something looks different.
Inspection is not authentication. We do not authenticate brands, lab-test materials, or guarantee seller claims.
We pack and ship
One parcel where possible, packed for the route.
What you do
- Confirm the shipping option and delivery address.
- Pay any amount shown for shipping or taxes before dispatch.
- Watch your email for tracking.
What we do
- Pack and consolidate items to reduce volume where it is safe to do so.
- Hand the parcel to the carrier and share tracking where available.
- Explain any carrier or customs requirement we cannot resolve.
What you'll see
A dispatch update, the carrier service, and tracking where the carrier provides it.
Delivery times are estimates from the carrier, not guarantees.
Unbox your haul
Tell us if something is wrong—with photos and the packaging.
What you do
- Check the parcel and items when they arrive.
- Report damage, loss, or a material difference within 7 days.
- Keep the packaging, labels, and item until the issue is resolved.
What we do
- Review your report against the check record and carrier terms.
- Help with a seller or carrier claim where the evidence supports it.
- Explain the options under the refunds policy.
What you'll see
A written outcome and, where applicable, a repair, replacement, partial refund, or refund.
We cannot guarantee a particular outcome where the cause is a seller's misdescription, carrier loss, customs action, or a risk disclosed before you approved the quote.
The checks
We check what you choose. We tell you what we can't.
Inspection is practical and visual. It is not authentication, and it is not a lab test. You choose the scope; we document what we see and ask before we act on a difference.
What we can confirm
- The item arrived and matches the order
- Quantity
- Color / size / style as ordered
- Visible defects or damage
- Measurements you request
- Photos from the angles you ask for
What we don't do
- Authenticate brands or verify origin
- Lab-test materials, safety, or compliance
- Open sealed items unless agreed in advance
- Guarantee seller claims or manufacturer specifications
The check scope is confirmed and recorded on your order. More about checks →
The limits
What we won't pretend to control.
A clear process includes clear boundaries. These are the things that can change a plan, a price, or a delivery date.
Delivery times
Carrier transit estimates are not guarantees. Customs, weather, strikes, and carrier operations can move a delivery date.
Checks are not authentication
We inspect what we can see. We do not authenticate brands, verify origin, or lab-test materials, safety, or compliance.
Duties and customs
Customs can inspect, hold, re-assess, or apply an exclusion. The forwarder contract and destination rules control the final assessment.
Prohibited and restricted items
The destination, carrier, and customs make the final call. We may decline an item or ask for extra packaging, documents, or a different service.
Seller warranties
Product warranties and seller policies sit with the seller. We help with a claim where we reasonably can, but we cannot replace a seller's warranty.
Status, in plain language
You'll always know where it stands.
Your request page and emails use these labels. If we need you, the status changes to Needs your input and we say what we need.
Main path
- Request received
- We have your request and are reviewing the details.
- Sourcing
- We are looking for the item or confirming the seller.
- Quote ready
- Your itemized quote is ready to review.
- Waiting for your approval
- We need your yes before we charge anything.
- Purchasing
- We are placing or confirming the order with the seller.
- Purchased
- The seller has accepted the order and the item is on its way to our warehouse.
- At our warehouse
- The item has arrived and is being logged.
- Checking
- We are completing the checks you chose.
- Ready to ship
- Checks and packing are done; the parcel is waiting for handover.
- On its way
- The carrier has the parcel. We share tracking where it is available.
- Delivered
- The carrier records the parcel as delivered.
When we pause or close
- Needs your input
- We have paused and asked you a question. The request moves again when you reply.
- Under review
- We are looking into an issue before we proceed. We will explain what we find.
- Cancelled
- The request is closed. Any refund follows the refunds policy.
Status names match the emails and your request page. We do not use a different word in each place.
Your turn
Found something you love? Let's make it yours.
Send the link today. A person will reply with what's possible, what it costs, and what happens next.
No account. No payment until you approve the quote.